Need help?
Frequently Asked Questions
General FAQs
If your order hasn’t shipped yet, we can cancel it. Once it’s dispatched, you’ll need to process it through our returns policy.
Check the expiry date, spending threshold, and product eligibility. If it still doesn’t work, email us at contact@justhype.ae and we’ll resolve it.
Once shipped, tracking details will be sent via SMS/email. Alternatively, contact us with your JH order number at contact@justhype.ae for updates.
We’re currently online-only at justhype.ae, but retail partnerships are in the works.
We support Visa, Mastercard, Apple Pay, plus Buy Now Pay Later through Tabby and Tamara. For GCC/international deliveries, prepaid cards are required.
Yes, provided your order hasn’t shipped. Email contact@justhype.ae with your JH order number and new address.
If your order hasn’t left our warehouse, email contact@justhype.ae and we’ll try to update it.
Product FAQs & Care
They’re not fully waterproof but the polyester coating is splash-resistant. Wipe clean and air dry for best care.
Yes, 1-year warranty against manufacturing defects.
Use a damp cloth and let it air dry. Avoid machine washing.
Some styles include extras like pom-poms or keychains. Always check product descriptions.
No, our sublimated prints are fade-resistant.
Yes, popular designs are restocked regularly. Sign up for restock alerts on the product page.
Size & Fit FAQs
- Mini Backpack: Compact, perfect for younger kids/day trips.
- Iconic Backpack: Classic size, fits A4 folders and most 15” laptops.
- Maxi Backpack: Extra large, ideal for older students, travel, or sports.
- Lunch Bags: Insulated, designed to fit lunch boxes and snacks.
- Mini: 26 × 19.5 × 9.5 cm (~5L)
- Iconic: 42 × 30 × 12 cm (~18–20L)
- Maxi: 45 × 33 × 15 cm (~23–25L)
- Lunch Bag: 21 × 20 × 10 cm
- Mini ❌ – no laptop sleeve
- Iconic ✅ – up to 15”
- Maxi ✅ – up to 17”
Many styles include side bottle pockets and internal compartments, check product details.
Yes, fully insulated to keep food fresh.
Returns & Refunds
Yes, within 14 days of delivery. Items must be unworn, with tags attached, and in original packaging.
No direct exchanges. Please return your item and place a new order.
We’ll replace it free of charge if covered under our 1-year warranty.
No. We offer free returns and exchange for 30 days after purchase.
Refunds are usually processed within 7–10 business days to your original payment method.
No, returns must go through the original place of purchase.
Delivery (UAE)
- Next-day delivery if ordered before 2 PM (Mon–Fri).
- Otherwise, 2 business days.
Yes, free for UAE orders over AED 200. Orders under AED 200 have a AED 15 fee.
For International GCC orders shipping is free over AED 500. For orders under AED 500 shipping is calculated at checkout by DHL Express International.
Not guaranteed. For urgent requests, email contact@justhype.ae with your order number.
Yes, contact the courier or email us with your JH order number.
No, a full street address is required.
Not at the moment. Deliveries are managed by our courier.
Delivery (GCC)
Yes, across the GCC.
3-4 working days
- For International GCC orders shipping is free and the customs are covered by us for orders over AED 500.
- For orders under AED 500 shipping is calculated at checkout by DHL Express International and you have to pay the customs duty to DHL for clearance.
No, prepaid card payments only.
It ensures accurate shipping and delivery routing.
Yes, some countries may add duties/taxes. These are beyond our control, but for orders above 500aed we cover the customs for you.
Contact
- Email: contact@justhype.ae
- WhatsApp: +971 58 509 5424
Not yet, but we’re working on adding this option.