If your order hasn’t shipped yet, we can cancel it. Once it’s on the way, you’ll need to return it instead.

Double-check the expiry date and minimum spend. Still stuck? Contact our support team and we’ll help.

Once shipped, you’ll receive tracking details via SMS/email. You can also email us at contact@justhype.ae with your order number (it starts with JH) and our team will update you.

Not yet — we’re currently online-only, but working on retail partnerships soon.

We accept Visa, Mastercard, Apple Pay, and Buy Now Pay Later options via Tabby and Tamara. International/GCC orders require prepaid card payments.

Yes, if your order hasn’t shipped yet. Email contact@justhype.ae with your JH order number and updated address.

If your order hasn’t shipped yet, email us at contact@justhype.ae and we’ll do our best to update it.

Not fully, but the wipe-clean polyester surface helps repel splashes. Wipe and dry for best results.

Yes — 1 year against defects in materials or workmanship.

Wipe clean with a damp cloth and let it air dry. Avoid washing machines.

Some designs include extras like pom-pom charms. Check the product description.

No — our sublimated prints are fade-resistant.

Popular designs are often restocked. Keep an eye on our site or sign up for restock alerts.

• Mini Backpack – Lightweight, great for younger kids or day trips. Not suitable for school use.
• Iconic Backpack – The classic Hype size, ideal for school, books, A4 folders, and most 15" laptops.
• Maxi Backpack – Extra roomy with multiple compartments, great for older students, travel, or sports.
• Standard Lunch Bag – Compact, insulated, fits a lunch box, drink, and snacks.
  

• Mini Backpack: 26cm x 19.5cm x 9.5cm, ~5L capacity
• Iconic Backpack: 42cm x 30cm x 12cm, ~18–20L capacity
• Maxi Backpack: 45cm x 33cm x 15cm, ~23–25L capacity
• Standard Lunch Bag: 21cm x 20cm x 10cm

Mini: ❌ No laptop sleeve

Iconic: ✅ Fits laptops up to 15"

Maxi: ✅ Fits laptops up to 17"

Many styles include side bottle holders and an internal zip pocket. Check the product description for details.

Yes — fully insulated to keep food fresh.

Yes — contact us within 14 days of delivery. Items must be unworn, with swing tickets attached, and in their original packaging.

No — we don’t process exchanges. Please return your item and place a new order for the replacement.

We’ll take care of it. If it’s covered under our 1-year warranty, we’ll replace it free of charge.

Returns are charged AED 20, which will be deducted from your refund.

• Once your return is received and inspected, your refund will be processed.
• Refunds are typically issued within 7–10 business days back to your original payment method.
  

Unfortunately, no. Returns must go through the original place of purchase.